Reploy is a messaging assistant that replies to your customers' SMS and WhatsApp messages on your business's behalf — answering questions about your services, hours, prices and policies, booking appointments, and asking you directly whenever it isn't sure.
See how it works Get in touchWorks over SMS and WhatsApp · you stay in control from a simple app
Customers text your business phone number the way they always have — SMS or WhatsApp. Nothing changes for them.
Reploy keeps a knowledge base of your business — services, prices, hours, policies — built by interviewing you when you sign up. If the answer is in there, it replies within seconds, day or night.
When Reploy isn't confident, it doesn't guess. It sends the question to your owner app. You answer in your own words, Reploy relays it to the customer — and remembers the answer so it can handle it alone next time.
See a reply you'd have phrased differently, or a fact that changed? Correct it once in the app and the knowledge base updates instantly. Reploy can also book appointments straight onto your Google Calendar and send reminders before them.
Reploy's app (iOS, Android and web) is where you answer escalated questions, read every conversation, and control settings.
To answer — questions the AI escalated to you
Chats — every conversation, fully visible to you
Settings — reminders, calendar, plan and more
Services, prices, hours, availability, policies — answered instantly from your own knowledge base, 24/7.
Never guesses. Unknown questions go to you in the app; your answer is relayed to the customer.
Every answer and correction you give becomes permanent knowledge it uses next time.
Checks your real Google Calendar availability, books the slot, and confirms with the customer.
Appointment reminders go out automatically before each booking, with timing and wording you control.
Both channels are first-class. Customers use the number and app they already text you on.
300 AI replies / month
500 AI replies / month
1,000 AI replies / month
How consumers opt in: customers receive messages through Reploy only after they initiate a conversation by texting a participating business first, or after they provide their mobile number to that business and expressly agree to receive text messages from it (for example, to receive appointment confirmations and reminders they requested). Consent is collected by the business at the point the number is provided and is never a condition of any purchase.
Full details: Messaging Policy · Privacy Policy · Terms & Conditions
Want Reploy answering your customers, or have a question about the service or your data?